SAii Laguna Phuket

First, the location, Laguna Phuket is amazing, and perfect for Families. Super safe, clean and nice. Lots of shops, pharmacy, restaurants, even it's own night market. Very easy to get here from Phuket airport only 30-35 mins drive, and easy to get to main attractions of the island, Most within a 15 to 45-minute drive. Day trips to places like Phi Phi and Phang Nga Bay are easily arranged as well. The Bang Tao beach is phenomenal, big, clean, not very crowded, clean water, great view, the water not pristine, but still instagramable, the tide only gets 2-3 meters, which is great compared to other beaches in Phuket, but the most amazing thing about this beach is the breathtaking red sunset... Right on the beach on the left side, there are plenty of other restaurant options to try out. The resort is amazing, green, clean, peaceful and calm, we had one of the most relaxing vacation ever with our two sons 3 and 7 years old. Lots of facilities, ensuring there's always something to do. The staff is out of this world, super friendly, ready to assist and help at any step, they make you feel a valued customer. Check-in, check-out were ultra fast, any service request that we had via app or phone were solved instantly. The pools are super nice, clean, the water seems to be heated, there are plenty of sun-beds, and the slide was particularly popular with our kids, providing hours of entertainment. The food is great, both a la carte restaurant and breakfast buffet. The breakfast was delicious, varied, and lots of diversity, changing minor stuff on a daily basis. We want to address a special thank to the staff for taking care of our son's gluten free intolerance, serving us special fresh food for him (bread, pancakes, muffins, etc) Spacious rooms, well equiped, great bathroom. Small balcony facing the lake, beautiful view They had an extra window bed, perfect for a family like ours. The mattresses and pillows were super comfy. Great WI-FI.

The room was amazing great breakfast, the restaurant food was also a good selection of food.

We've returned to SAii and the stay was perhaps even better than before. The staff recognized us from our last stay and couldn't be more welcoming. Our young son had the best time in the Kid's club, and a shout out to Mookie, Toon and Rain for being so kind and sweet to him and giving him a birthday present. There's a lot to do for kids, and our son enjoyed all of it, from t-shirt dying to tennis lessons. Our son really took to the tennis teacher. There were also plenty of activities for us, like the Muay Thai lessons and other sports classes. Also, the people working the sail boats couldn't be nicer. Amazing experiences all around. The hotel itself is great, clean, and the facilities are excellent. Breakfast offers a very large buffet ranging from continental, to Thai and even Indian. The pools are large, enough daybeds alongside them - and near the beach. The area around the resort offers restaurants, bars and massage places. A short taxi/motorbike ride from the hotel offers even more options including Porto de Phuket for shopping. There's a free shuttle service within the Laguna area that takes you to a Family Mart and other shops. I couldn't recommend SAii more. This has been the second consecutive year that we've been, and are already planning on returning next year.

Check in: We were requested to be seated in the lobby right next to the check-in counter. We did not have to stand into any line to complete the check-in. We were offered a refreshing welcome drink, while the check-in process was being completed, we were also invited to help ourselves with the snacks section right in front of the check in counter. It offered a variety of dried fruits, cookies, and nuts. Room: We chose Twin Ocean View Terrace room for our stay. I am glad we did! This room category is on the ground floor, with a direct access to the pool and the beach. The rooms are clean, and well-stocked with the amenities. I loved how the hotel paid attention to the tiny details to the amenities and provided flip-flops and umbrellas in the room for the guests. Food: The resort offered a wide variety of food in the breakfast. It includes bakery section with artisan croissants, pastries, and different types of fresh bread. Fruits station with seasonal fresh fruits, sushi bar, Thai desserts, omelette station, live cooking station, quiches, Thai food, soup, deli/cheese, wide variety of tea/coffee, as well as fresh fruit juice and smoothies. The resort offer 2 restaurants for dining: 1- Miss Olive Oyl (Italian) 2- Mr Tom Yam (Thai). Although bit pricey but they both prepare fresh, delicious food. Overall Experience: It was my first trip to Thailand and I am nothing but truly impressed! The staff went above and beyond to make my stay memorable. I was touched when they sent a birthday cake to my room as it was a trip during my birthday month. The staff is young, motivated, kind, passionate, and loving. I truly admire their behaviour throughout my stay. The resort itself is located between the sea and lagoon, makes it a perfect location for scenic views, relaxing atmosphere, good food, and source of any joy you could expect. I highly recommend this resort and a kudos to all the staff members. Keep up the amazing work!